TERMS & CONDITIONS OF SALE (Update: September, 2024)

I. General Terms and Conditions of Sale

II. Specific Terms ‘Back Issues’

III. Specific Terms ‘Payment’

IV. Specific Terms ‘Subscription’

V. Specific Terms ‘Direct Debit’

I. Terms and Conditions of Sale

1. Application of Terms and Conditions of Sale

These Terms and Conditions of Sale apply exclusively to the commercial relationship between:
HACHETTE PARTWORKS Ltd, with its registered office at 4th Floor, Jordan House, 47 Brunswick Place, London, N1 6^E (hereinafter “Hachette”).
And
any natural person who has placed an order via the www.hachettepartworks.com, by telephone and/or by post by filling in a subscription form which can be found in issues 1, 2 and 3 of any collection.

In consequence, by placing an order on the Hachette Partworks website, by telephone or by post, an individual fully accepts these Terms and Conditions of Sale. All orders for products are strictly reserved for end consumers.

2. Order

2.1 How to place an order?

From the UK :
. From the website: www.hachettepartworks.com.
. By contacting our Customer Service.
. By post, by returning a completed subscription form.

2.2 Who can order?

You must :
. Be a natural person i.e.a natural person not acting in the capacity of a trader;
. Be aged 18 or over and able to contact. Orders will not be accepted from anyone under 18 years except with a parent's or guardian's authorization;
. Reside in the United Kingdom.

2.3 Order confirmation

Before submitting your order online, the summary page allows you to check its contents and make any necessary changes. The last click or acceptance click on your order means that you accept the offer and these Terms and Conditions of Sale. We will confirm receipt of your order by e-mail. This e-mail is our confirmation that your order has been registered. Mail and telephone orders are confirmed as soon as we receive your order. You will receive the product ordered, subject to availability and/or acceptance of your order.

Hachette is entitled to cancel any abnormal order, in particular an order for quantities of products exceeding the normal requirements of a consumer or successive abnormal orders in the same name and with the same billing and/or delivery address. Likewise, Hachette reserves the right to refuse an order in the event of a debit balance and/or payment dispute on a previous order.

The sale will only be considered definitive once the product has been dispatched and the full price has been received. The Terms and Conditions of Sale applicable to your order are those available on the date of your order. These general Terms and Conditions prevail over all other terms and conditions of sale, except for the Specific ‘Back Issues’, ‘Payment’, ‘Subscription’ and ‘Direct Debit’ Terms and Conditions below. In the event of any contradiction between the General Terms and Conditions of Sale and these Specific Terms and Conditions, the Specific Terms and Conditions shall prevail.

3. Product details and Availability

3.1 Product details

The photographs used to illustrate the products are provided for information only. Any differences between the products delivered and their photographic representation can only be minor and do not affect the essential characteristics of the product.

3.2 Availability

Our product offer is valid while stocks last. If, despite our efforts, the product is not available within the delivery period indicated in the terms and conditions of the offer, you will then have the option of cancelling your order within a reasonable period of time after sending a letter or e-mail to Hachette Customer Service following the expiry of the delivery period indicated. If you have any questions, please contact our Customer Service department.

4. Prices

All offers of products, services and delivery terms, at the prices indicated in pound sterling, are only valid in the United Kingdom and while stocks last.

The price for an Issue or Subscription will be the price displayed on the terms and conditions of each Series presented on the Site. Unless stated otherwise, all prices displayed on the Site are inclusive of charges for packaging and delivery within the UK and Republic of Ireland, and any applicable value added tax and any other sales taxes unless stated otherwise. In the event of a significant increase in production and transport costs, Hachette reserves the right to modify its selling prices.

Payment will not be considered final until Hachette has actually collected the sums.

5. Payment

5.1 General terms of payment

Unless specified otherwise on the terms and conditions of the Series website, you only pay when you receive your dispatch.
For Subscriptions, Hachette will retain payment details to take payment when monies are due. We reserve the right to contact you to request an alternative method of payment if our records indicate that the card chosen is about to expire during the Subscription. For one-off purchases of Issues, Hachette does not keep any payment details after the monies have been received. All dispatched products remain the property of Hachette until payment is received. Remittance will not be considered as a payment until the funds are cleared in Hachette's or its agent's bank account. Until full payment is received, Hachette can request the product to be returned at the client's cost. We reserve the right to use a debt collection agency to collect payments that are not paid when due. In such case, Hachette can charge a flat fee of transfer to the debt collection agency.

5.2 Payment methods

You must pay for your purchase when ordering.

You can pay by any of the methods set out on the terms and conditions of each Series on the Site, including Visa Debit and Credit, MasterCard, Direct Debit and PayPal. Postage and Packaging: delivery charges will be added when you place your order.

5.3 Payment incident

You must pay for your purchase when ordering.

If you do not pay within the period indicated on each of your invoices and you do not exercise your right of withdrawal under article 7 the total amount of your invoice may be increased by a flat rate of £10 (ten). The reminder sent by Hachette will refer to this late payment penalty

6. Delivery and delivery costs

Hachette endeavours to deliver the Issues promptly and at the frequency specified in the Series terms and conditions. Dispatch will be sent using Royal Mail or Whistl. However, Hachette is not liable for any delay in delivery howsoever caused.
Delivery costs, if invoiced to you, cover order processing, order preparation and postal delivery. They are specified in each of our offers (see specific conditions of these offers).

Products are delivered to the address indicated when you placed your order. Delivery takes place within the time specified in each of our offers (see specific conditions of these offers).

We consider the delivery time of our partners for all our shipments. If, despite our efforts, we are unable to meet this deadline, you will have the option of cancelling your order within a reasonable period of time, after sending a letter or e-mail to our Customer Service, following the expiry of the delivery deadline indicated in each of our offers.
To cancel your order, you can send us a message by clicking here or call Customer Service.

7. Return of a dispatch, reimbursement and cancellation

Return of a dispatch: If you are not satisfied with a dispatch, you have the right to return it within 14 (fourteen) days from the day you received it. To exercise this right, simply inform us of your decision by email or telephone. You may send us back the dispatch, at your own cost, without giving any reason and without any penalty. Of course, you will not have to pay for this dispatch. As soon as we have registered the return of the dispatch, your debt will be cancelled. The dispatch must be returned, sealed, with the invoice, to the address specified on the Contact/FAQ page of the Series website. If we do not receive the dispatch, we may arrange to have it collected at your cost. We reserve the right to charge you for any returned dispatch which is not in its original condition. If you keep a dispatch for more than 14 (fourteen) calendar days from the date that you receive it, then you shall be deemed to have accepted that dispatch and you must promptly pay the invoice for that dispatch.

Reimbursement: If you have already paid for the dispatch, we will reimburse you the cost of the returned dispatch, providing that you request to be refunded in writing when returning your dispatch. If paid by you at the point of placing an order for such dispatch, you shall also be reimbursed with the basic cost of delivery as applicable.

Cancellation of a Subscription: You are free to cancel your Subscription at any time, giving 14 days’ notice, by contacting our customer service team via telephone, post or email; or by following the instructions on you online account. All the free received gifts are yours to keep.

8. Legal guarantees - Defective products

‘If the goods do not conform to the contract or because of a breach of requirements that are stated in the contract, the consumer’s rights (and the provisions about them and when they are available) are:
- the right to repair or replacement and
- the right to a price reduction or the final right to reject’

‘If the consumer requires the trader to repair or replace the goods, the trader must:
- do so within a reasonable time and without significant inconvenience to the consumer, and
- bear any necessary costs incurred in doing so (including in particular the cost of any labor, materials or postage).
The consumer cannot require the trader to repair or replace the goods if that remedy (the repair or the replacement):
- is impossible, or
- is disproportionate compared to the other of those remedies.’

‘A consumer who requires or agrees to the repair of goods cannot require the trader to replace them, or exercise the short-term right to reject, without giving the trader a reasonable time to repair them (unless giving the trader that time would cause significant inconvenience to the consumer).
A consumer who requires or agrees to the replacement of goods cannot require the trader to repair them, or exercise the short-term right to reject, without giving the trader a reasonable time to replace them (unless giving the trader that time would cause significant inconvenience to the consumer).’

‘The right to a price reduction is the right:
- to require the trader to reduce by an appropriate amount the price the consumer is required to pay under the contract, or anything else the consumer is required to transfer under the contract, and
- to receive a refund from the trader for anything already paid or otherwise transferred by the consumer above the reduced amount.
The amount of the reduction may, where appropriate, be the full amount of the price or whatever the consumer is required to transfer.’

‘A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations:
- after one repair or one replacement, the goods do not conform to the contract;
- the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement to do so within a reasonable time and without significant inconvenience to the consumer.’

If your product is found to be faulty, and subject to the conditions set out above, contact Customer Services who will send you a postage card.
Hachette cannot under any circumstances be held responsible for any harmful consequences that the hidden defects affecting the products may have caused.

9. Reservation of ownership

Hachette retains full and complete ownership of the products ordered until full and complete payment of the price of the said order, including delivery costs.
If payment is not received in full, Hachette will be entitled to require the return of the products. The costs incurred for this return will be borne by the customer.

10. Limitation on liability

Hachette shall not be held liable for non-performance of the contract entered into in case of events beyond our control which prevents Hachette Collections from providing any of our obligations and includes but is not limited to riot, civil disturbance, war, nuclear accident, terrorist activity, fire, flood, storm and acts of God.
Hachette is not responsible for other websites which we link to. The website include links to other websites, these links are provided for your information only. Such links should not be interpreted as approval by Hachette Collections of those linked websites or information you may obtain from them. Hachette have no control over the content of those websites or resource and we accept no responsibility for the availability, suitability or content of such websites and nor do we review or endorse them or any views expressed within them. Hachette will not be responsible for the privacy practices or content of such websites nor will we be responsible for any damage, loss or offence caused or alleged to be caused that may arise from your use of them.

11. Customer Service

For any information or questions, our Customer Service is at your disposal.

12. Intellectual property rights

13.1 Copyright - Trademarks

All texts, comments, illustrations and images reproduced on the www.hachettepartworks.com
website are the exclusive property of Hachette or its partners. ‘Hachette Partworks’ is a trademark. The www.hachettepartworks.com website is owned and managed by Hachette.

13.2 Text and data mining policy < TDM-RESERVATION : 1>

It is forbidden to monitor or extract all or part of the structure and content of the Site in any way whatsoever and for any purpose whatsoever. Consequently, unless expressly authorized by Hachette, the use of automated systems or software to extract and collect data from the Site (screen scraping, exploration and/or data and/or text mining, data and/or text extraction, data and/or text recovery, etc.) is prohibited.

To make it easier to understand this right to object to any automated data collection system, this objection is also expressed as follows < TDM-RESERVATION: 1>

13. Privacy & Cookies

All information relating to your personal data and cookies is available here.

14. Applicable law and competent courts

Any dispute arising from an order will be governed by English law. Any order placed automatically implies your acceptance of our Terms and Conditions of Sale and the parties hereby submit to the exclusive jurisdiction of the English courts.

15. Your account

At any time during your contract, you can access your account and check the status of your contract by visiting the ‘My account’ section of our website.

16. Complaints – Mediation

For any questions, information or requests, please get in touch with our Customer Service team. Hachette will try and solve any disagreements quickly and efficiently.

Hachette Partworks is a member of the Direct Marketing Association (DMA) and follows the DM Code of Practice (DM Code).

17. How to recycle

Our packaging and some of our products (paper, cardboard and textiles) are recyclable. To find out more, visit: https://www.recyclenow.com.

18. Changes to the Terms and Conditions

Hachette may adapt or modify the Terms and Conditions of Sale at any time. The new Terms and Conditions will apply to orders placed after such modification.

Hachette encourages you print a copy of these Terms and Conditions when you accept these during the order process in case of any future change to these Terms and Conditions of Sale.

II. Specific Terms ‘Back Issues’

If you have missed an issue, or would like to order a specific issue, you may back order a copy in one of two ways: you can ask your newsagent to order it or you can order it from us directly - either on the Site or by calling the Customer Service Hotline specified on the Contact/FAQ page of the Series website. We will send your issue upon receiving your payment. Hachette cannot guarantee stock of Issues 6 (six) months after the last Issue in a collection has been published. Should Hachette be unable to supply you with Issues, Hachette will not be responsible for any Issues you are missing in your collection.

III. Specific Terms ‘Payment’

You must pay for your purchase when ordering.

Methods of payment: you can pay by any of the methods set out on the terms and conditions of each Series on the Site, including Visa Debit and Credit, MasterCard, Direct Debit and PayPal. Postage and Packaging: delivery charges will be added when you place your order.

IV. Specific Terms ‘Subscription’

Depending on the Series: Prices, Postage and Packaging, Delivery Times, Return Charges, Content, Frequency of the Series can change. Please check specific conditions that might apply to the Series / Back Issues you want to order. These specific conditions are indicated on each Series website.

V. Specific Terms ‘Direct Debit’

You can choose to pay for your subscription via Direct Debit: Your Direct Debit payment is subject to safeguards assured by the Direct Debit Guarantee. Secure transactions for this website are done via the Site, using a thawte certificate to ensure secure transmission of your information. The amount to be paid will recur automatically every month, 14 days after sending your dispatch. It is easy, and you don't have to worry about sending your payment! You are free to cancel your Subscription at any time, giving 28 days’ notice, simply by writing or calling us. All the free received gifts are yours to keep.