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Please note: Our customer service will be closed from Christmas Day (December 25th) to December 29th, as well as on New Year's Day (January 1st).

Email us via our online contact form

  • Choose a subject
  • Subscription to a collection
  • Special items
  • Damaged item
  • Change of address
  • Delivery not received
  • Delivery delay
  • Information request
  • Payment queries
  • Pause my subscription
  • Wrong items in delivery
  • Payment reminder
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  • Make a complaint
  • Other
  • Choose a collection
  • 2000 AD: The Ultimate Collection
  • Alien
  • Batmobile Tumbler
  • Crochet Lace
  • DC Heroes & Villains Collection
  • Disney Club
  • Disney Crochet
  • Disney Cross Stitch
  • Disney Dolls' House
  • Dungeons & Dragons Adventurer
  • Eddie Stobart: Moving The Nation
  • Marvel Ultimate Graphic Novels Collection (2012)
  • Marvel Ultimate Graphic Novels Collection (2016)
  • Marvel: The Legendary Collection
  • My Little Library
  • Peter Rabbit Cross Stitch
  • Spitfire Mk IA
  • Stitch Box
  • The Dalek
  • The Iconic Ford Falcon XB GT
  • The Lancaster Bomber B.III
  • Titanic
  • U 96 U-boat
  • Warhammer 40,000: Combat Patrol
  • Warhammer 40,000: Imperium
  • Warhammer Age of Sigmar: Mortal Realms
  • Warhammer Age of Sigmar: Stormbringer
  • Other
 

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Customer Service

ROI call (01) 9079762

UK customers, please select the relevant collection from the list below and call us using the number shown.
Alternatively, for all general enquiries please call 0345 155 9277.



Phone number

  • 2000 AD: The Ultimate Collection
  • Alien
  • Batmobile Tumbler
  • Crochet Lace
  • DC Heroes & Villains Collection
  • Disney Club
  • Disney Crochet
  • Disney Cross Stitch
  • Disney Dolls' House
  • Dungeons & Dragons Adventurer
  • Eddie Stobart: Moving The Nation
  • Marvel Ultimate Graphic Novels Collection (2012)
  • Marvel Ultimate Graphic Novels Collection (2016)
  • Marvel: The Legendary Collection
  • My Little Library
  • Peter Rabbit Cross Stitch
  • Spitfire Mk IA
  • Stitch Box
  • The Dalek
  • The Iconic Ford Falcon XB GT
  • The Lancaster Bomber B.III
  • Titanic
  • U 96 U-boat
  • Warhammer 40,000: Combat Patrol
  • Warhammer 40,000: Imperium
  • Warhammer Age of Sigmar: Mortal Realms
  • Warhammer Age of Sigmar: Stormbringer

Please have your subscription number to hand, so we can assist you more quickly.

Alternatively, you can contact us on the below:

WhatsApp

whatsApp

Contact our Customer Service Team via WhatsApp.
Lines are open Monday to Friday, from 8am to 6pm.
(Local rates apply from a landline)

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Postal address

Contacter le service client Fascicules

UNITED STATES

Please contact us by filling out this online form.

AUSTRALIA

Phone: (02) 8378 7931

Email: customer_service_aus@hachette-service.com

Post: D&D Mailing Services

16 Elonera Road

Noble Park

VIC 3174


Alternatively, back issues can be ordered from your newsagent.

NEW ZEALAND

For back issues, ask your local magazine retailer or contact us via the following methods:

Phone: (09) 979 3018

Email: info@mycollectables.co.nz

SOUTH AFRICA

Phone: 0027 10109 5300

Email: southafrica@hachette-service.com

Post: iDeliver Retail Solutions Pty Ltd
39 Price Road
Wychwood
Germiston
Johannesburg
1401

Alternatively, back issues can be ordered from your newsagent.

MALTA

Back issues are only available through your local newsagent.

HEAD OFFICE

Hachette Partworks Ltd

4th Floor, Jordan House

47 Brunswick Place

London N1 6EB


Please do not send subscription requests or enquires to head office, as customer accounts cannot be accessed. Instead, please use the contact methods listed at the top of this page.